FAQ

New Students:

  • We recommend every new student to book an introductory evaluation with us prior to hopping into a class. This is for your benefit! This is a 50 minute private session designed to help you get familiar with the new equipment, walk you through the basics, and set some goals for you to work towards! Click here to book your appointment!

    If you would like to skip the private evaluation and test drive a class, you can start your class experience with our “Intro Offer - 4 Classes for $50 (to be used within 2 weeks) by clicking here.

    For more information, visit our “first time” page!

  • Once you have created your account with us through Momence, signing up is easy! Our live class schedule will allow you to sign up for open classes with your account. You can also download the Momence app and manage your account with us there. Once you purchase the membership or bundle you want, those class credits will be used to book your classes! Please reach us at the studio if you run into any trouble (619-213-2181)

  • Yes! Pilates can be modified for any fitness level. We do recommend that new students begin with a private evaluation session to work with one of our instructors. They will help you get familiar with the equipment, pilates positions, and help you properly modify for your fitness level. Book your private session here!

    If you are wanting to hop into a class right away, our “Reformer Essentials” classes are a great place to start.

  • Comfortable clothing that will allow you to move freely! We recommend avoiding excessively baggy clothing as it can get caught in the reformer. Tie long hair up and make sure no hair is hanging loose while on the reformer, as it can get snagged and it is very uncomfortable!

    Full-foot grip socks are required for both safety and sanitary reasons. We sell them in the studio, but you are welcome to bring your own.

  • Definitely not! In fact, Pilates was devised by a man names Joseph Pilates. All of our classes are co-ed.

  • The focus of Pilates is to improve strength, range of motion and control. You will enhance cognitive awareness of your body, improve pain symptoms, and prevent injuries.

    With regular committed Pilates workouts you can expect to:

    Improve strength, flexibility and balance

    Challenge your entire body as the cohesive system that it is

    Engage the mind and enhance body awareness

    Condition efficient patterns of movement making the body less prone to injury

    Reduce stress, relieve tension, boost energy and sleep better!

    Create a stronger, more flexible spine

    Promote recovery from strain or injury

    Increase joint range of motion

    Improve circulation

    Heighten neuromuscular coordination

    Offer relief from back pain and joint stress

    Correct over-training of muscle groups which can lead to stress and injury

    Enhance mobility, agility and stamina

    Compliment sports training and develop functional fitness for daily life activity

    Improve the way your body looks and feels

    Feel happier!

    *So basically, everything :)

  • There are typically 2 types of Pilates classes offered in a group setting. There is “Mat Pilates” and “Reformer”. The Reformer refers to a particular machine or “apparatus” (as it is referred to in the Pilates world)

    When Joseph Pilates invented his method of “contrology”, he developed his work to be performed on a mat, on the floor. But then he began to see how difficult it was to develop the body without “assistance”.

    Enter the Universal Reformer, one of the many tools in a system that is Pilates.

    The reformer took a person up off the floor, onto a moving carriage that moved through spring resistance. It was invented to effectively allow the arms and legs to “plug into” the core muscles of the back, hips and abdominals and add resistance to not only add challenge but also support for the body.

    As we train our bodies to move with resistance, when you take the resistance away, you have a better sustained strength and alignment to move through life. (Much like when a batter practices hitting with a weighted bat, when the weight is taken off, there is more strength and precision in hitting the ball).

    Many people feel intimidated seeing this machine! But rest assured that this apparatus was designed to support the body through movement to give you the results you are looking for!

  • No! While the Reformer is one of our most popular pieces of equipment, Pilates is much more than just the Reformer. Our classes incorporate a variety of Pilates apparatus, including the Cadillac, ladder barrel, chair, props, and movement styles to help you build strength, mobility, balance, and confidence. You will find all of this through our private sessions.

  • Yes! In addition to our Reformers, we utilize Chairs, the Cadillac, Ladder Barrel, Springboards, Orbit, weights, resistance bands, and other Pilates props. Using a variety of equipment allows us to create well-rounded, challenging, and personalized movement experiences.

  • Absolutely. We offer both one-on-one private sessions and duet sessions for two people. Whether you're recovering from an injury, looking for individualized programming, preparing for a specific goal, or simply prefer a more personalized experience, private and duet training can be a great fit. We tailor each session to your unique needs, goals, and movement history.

  • Yes! We offer private group classes for special occasions, corporate wellness events, team-building experiences, birthdays, bridal parties, and more. Private events can be customized to your group's experience level and goals, making them a fun and unique way to move together. Contact us for availability and pricing, (or visit our pricing page) and we'll help create an experience that's perfect for your group.

Classes & Memberships:

  • When we refer to “members” or “memberships” we are referring to those who have purchased our monthly recurring memberships: Bronze, Silver or Gold. These memberships are on an automatic renewal plan and renew every month on the same date that you originally signed up. The price point per class is less for members! Some great perks about being a member is:

    ~10% discount on merchandise

    ~special member pricing to add additional classes

    ~the ability to pause memberships with no “hold fees”

    Classes (bundles) that are purchased outside of a monthly membership do not automatically renew and you would purchase more if you choose, when the bundle runs out.

  • Waitlists are available for popular classes and times. Once you purchase the class, you will be added to the waitlist. If the class does not become available, you will not be charged. If an opening becomes available within 12 hours of the class, you will be contacted by text/email to confirm your spot before being charged.

    Since we will not automatically add you to a class if a spot opens up INSIDE the 12 hour window, we encourage you to keep an eye out for spots that open up so you can add yourself.

    IMPORTANT!! When booking yourself into a waitlist in Momence, you MUST choose “MEMBERSHIP” and not “card” or else your spot will not be held using your membership or bundle credits (and you will have a single class charge). If you do not have a membership or bundle, then you must pay to be on the waitlist.

  • To help us serve all clients fairly and keep our schedule running smoothly, we have the following no-show policy:

    Each membership month or class package includes one complimentary no-show “free pass.” After that, any additional no-shows will be charged a $10 no-show fee per occurrence.

    A no-show is defined as failing to attend a scheduled class without prior cancellation.

    Out of respect for all clients and our small class sizes, we honor a generous but strict 12 hour cancelation period. Classes may be canceled without penalty if they do not fall within the 12 hour window. If you are within 12 hours of your booked class and you need to cancel or do not show, the class will be forfeit.

  • MEMBERSHIPS CANNOT BE CHANGED OR CANCELED ONLINE.

    If you wish to change the TYPE of membership you have during your contracted active membership, you must contact us at info@pilatesofeastlake.com to request this change.

    **If you are downgrading your membership, there is a 30 days notice needed

    If you purchase a new membership, this does not cancel out your current one. Please contact us to take care of this for you! Remember, if you are downgrading your membership, 30 days notice is required

  • Memberships MUST be canceled by emailing info@pilatesofeastlake.com

    Memberships MUST be given 30 days notice of cancelation. PLEASE NOTE THE START DATE OF YOUR MEMBERSHIP! Take into account that you cannot expect your membership to be cancelled BEFORE 30 days. So if your date of renewal falls within that 30 day period, you will have one more automatic payment to pay.

    Any future classes scheduled under your membership will be canceled if your subscription is not active.

  • You may pause your membership by emailing your request to info@pilatesofeastlake.com BEFORE your next billing date.

    NOTE**Memberships can be suspended for up to two (2) months. so please provide your return date so your membership may resume as usual. Please email info@pilatesofeastlake.com to request a hold on your membership.

    5 & 10 class bundles are not extendable

  • We have a Direct Debit option for your payments! there is a small processing fee associated (.3%)

    If you choose to use a credit card, there is a 3.4% credit card processing fee. We accept VISA, Mastercard, American Express or Discover.

    Cash or checks are also welcome, and will avoid any fee.

Cancellation Policies/Studio Etiquette:

  • Out of respect for all clients and our small class sizes, we honor a generous but strict 12 hour cancellation period.

    For any class not canceled outside of the 12 hour cancelation window, your class will be forfeit.

    To help us serve all clients fairly and keep our schedule running smoothly, we have the following no-show policy:

    Each membership month or class package includes one complimentary no-show “free pass.” After that, any additional no-shows will be charged a $10 no-show fee per occurrence.

    A no-show is defined as failing to attend a scheduled class without prior cancellation. Thank you for understanding and for respecting our instructors’ time and studio.

  • As we know, Covid has affected all of us in recent years both personally and in our businesses. We know that sicknesses arise, however, each student is responsible for cancelling their class in a timely manner.

    Out of respect for all clients and our small class sizes, we honor a generous but strict 12 hour cancellation period. Classes may be canceled without penalty if they do not fall within the 12 hour window. If you are within 12 hours of your booked class and you need to cancel due to sickness or exposure, the class will be forfeit.

  • A note about Studio Etiquette & Personal Hygiene

    To maintain a clean, comfortable, and inclusive environment for everyone, we kindly ask all clients to arrive to class with good personal hygiene. This includes:

    • Refraining from wearing strong scents such as perfume, cologne, or heavily fragranced lotions.

    • Ensuring that perspiration odor is addressed before arriving to class.

    We understand that everyone has different sensitivities, and strong odors—whether from the natural body or perfume fragrance—can impact the experience of others in a shared space. If needed, our staff may discreetly address concerns to protect the comfort of the community.

    We appreciate your understanding and cooperation in keeping our studio a welcoming space for all.